How warranty works here

Equipment is covered by the manufacturer's warranty. We are not the manufacturer, but we are the ones who pick up the phone: we log the claim, send the evidence, chase the factory, and get the part or the engineer moving.

We run these machines on our own spa floors in Little Elm and Lewisville. When something breaks, we have usually seen it break before, and we can often tell you over the phone whether it is a warranty part, a consumable, or a setting.

Coverage by product

Terms below are the manufacturer's stated terms for each unit. Where a cell shows a placeholder, we have not yet confirmed the written term with the manufacturer — ask us before you order and we will get it in writing rather than guess.

[RICK: confirm whether refurbished and open-box units carry any warranty, and if so for how long — this is a separate question from the new-unit terms above.]

How to make a claim

Do this and a claim moves fast:

1. Email [email protected] or call +1 (214) 244-0163.
2. Send your order number or invoice, the serial number from the unit's plate, and the date it went into service.
3. Describe the fault plainly — what it does, when it started, what changes it.
4. Send photos or a short video, and a photo of any error code on the display.

We open the claim with the manufacturer and stay on it until it is closed. Do not return a unit or a part before we confirm the return in writing.

[RICK: confirm who pays shipping on a warranty part or a returned unit under warranty, and whether labour is covered or parts only.]

What warranty does not cover

Manufacturer warranties are for defects in materials and workmanship. They generally do not cover:

• Normal wear on consumable and wear parts — liners, seals, O-rings, filters, bulbs, hoses, sleeves, and upholstery
• Damage from misuse, dropping, or operating the machine outside the manual
• Damage from incorrect electrical supply, power surges, water ingress, or an unsuitable environment
• Repairs, modifications, or parts fitted by anyone the manufacturer has not authorised
• Missed servicing or cleaning specified in the manual
• Cosmetic marks that do not affect function
• Shipping damage — that is a freight claim, and it is time-limited. See Shipping & Returns.

Each manufacturer publishes its own exclusion list in the warranty document that ships with the unit. That document governs. Ask us for a copy before you order if you want to read it first.

Consumables and wear parts

Consumables are not warranty items — they are running costs, and you should budget for them. We stock the common ones so a machine does not sit idle waiting on a part. See Consumables & Parts.

Installation and commissioning are separate

Warranty covers the machine. It does not cover installation, commissioning, electrical work, or making your room suitable — those are scoped and quoted separately, and are covered in the Terms of Service.

Worth knowing: installing a machine incorrectly, or running it on the wrong supply, is one of the fastest ways to void a manufacturer warranty. If you are unsure about your room or your power, ask before delivery day.

Extended coverage

[RICK: confirm whether extended warranty or a service plan is available on any product, who underwrites it, and what it costs. If nothing is offered, say so plainly and delete this section.]

Questions before you buy

If warranty length is part of your decision, ask us before you order. We will get the manufacturer's written terms for the specific unit rather than repeat a number from memory. Email [email protected] or talk to an operator.